Architect of the Capitol U.S. Capitol Visitors Center “It’s not enough to be great,” says Susan S. Klawans, Gilbane Building Co.’s director of client satisfaction. “You need to be able to satisfy clients and build long-term relationships. Repeat work driven by long-term relationships is the cornerstone of our business, and we’ve been doing it 134 years.” It works. About 70% of Gilbane’s clients are repeat business and 30% is new market growth, says Klawans. “We’re relying on satisfied clients and architects to be our champions with the new clients,” she says. In addition to Klawans’ oversight, Gilbane has a number