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How are you addressing Client Experience strategy at your firm?

Are you delivering as "promised" -- by the language you use in marketing materials, business development, proposals, and project management -- or are all the little things taking away from the client's overall experience?

Customer Relationship Management, or CRM, has yet to really enjoy its time in the spotlight within the architecture, engineering, and construction (AEC) industries. And yet the future of marketing relies heavily on robust CRM systems and processes.

The traditional tools of business development are not available to us right now. So how can you develop business and create relationships when you can't be there in-person?

Architecture, engineering, construction (AEC) and environmental firms need to continually stay abreast of what is happening in marketing and business development.

The construction industry is filled with waste – and I’m not just referring to construction debris.

Would you rather harvest information while it is living and fresh, or try to uncover it years later?

Establishing rapport is a critical soft skill for A/E/C professionals, yet it is rarely taught in schools or at firms. So how can you create rapport with someone you’ve just met?